Top Shot Industries

Westlat Pty Ltd

ACN 107 476 620

ABN 88 107 476 620

Trading as Top Shot Industries 

Unit 5 / 13 Aldinga Street 

Brendale QLD 4500

Phone 1300 733 678

Mobile 0401 874 524  (Leave Message if no answer or TXT) 

Email sales@topshotind.com.au 


Business Hours Call to arrange a time or you might be disappointed 

As we are often out delivering traps to clubs and the office can at times be unattended 

Leave message if weekend or after hours and we will call back as soon as we can 

Order Collections 

Call to make a time. 

Westlat Pty Ltd Trading as Top Shot Industries

Privacy Policy and Trading Terms

Revised 5th Feb 2016

Introduction

Westlat Pty Ltd regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Westlat Pty Ltd users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact

Dean Crouch at 1300 733 678 or deancrouch@westlat.com.au

Collection of Information

 In order to use the Westlat Pty Ltd website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by Westlat Pty Ltd is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

 Use of Collection Information

Any details collected from Westlat Pty Ltd customers is required in order to provide you with our

products and/or services, and a high level of customer service.

Correspondence is recorded in order to provide service references, and to assist in our staff development.

 Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information

(such as credit card numbers) on our website, we encrypt that information using secure socket layer

technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed

as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us,

both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us at sales@topshotind.com.au

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may

correct, update, delete or deactivate it by emailing us at sales@topshotind.com.au

Orders

If you purchase a product or service from us, we may request certain personally identifiable information

from you. You may be required to provide contact information (such as name, Email, and postal

address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an

order, we will use this information to contact you.

Communications

Westlat Pty Ltd uses personally identifiable information for essential communications, such as

Emails, accounts information, and critical service details. We may also use this information for other

purposes, including some promotional Emails. If at any time a customer wishes not to receive such

correspondence, they can request to be removed from any mailing lists by emailing us at sales@topshotind.com.au.

You will be notified when your personal information is collected by any third party that is not our

agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

Westlat Pty Ltd may at its discretion use other third parties to provide essential services on our site

or for our business processes. We may share your details as necessary for the third party to provide

that service.

These third parties are prohibited from using your personally identifiable information for any other

purpose.

Westlat Pty Ltd does not share any information with third parties for any unknown or unrelated

uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when

we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding,

court order, or legal process served on our Website.

Links

Links on the Westlat Pty Ltd site to external entities are not covered within this policy. The terms and

conditions set out in this privacy statement only cover the domain names of companies or entities operated by Westlat Pty Ltd

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the

homepage, and other places we deem appropriate so that you are aware of what information we

collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to

modify this privacy statement at any time, so please review it frequently. If we make material changes

to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

Westlat Pty Ltd Security Policy

Westlat Pty Ltd uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes

on line credit card transactions for thousands of Australian merchants, providing a safe and

secure means of collecting payments via the Internet. All online credit card transactions performed on

this site using the eWAY gateway are secured payments.

- Payments are fully automated with an immediate response.

- Your complete credit card number cannot be viewed by Westlat Pty Ltd or any outside party.

- All transactions are performed under 128 Bit SSL Certificate.

- All transaction data is encrypted for storage within eWAY’s bank-grade data Centre, further protecting

your credit card data.

- eWAY is an authorized third party processor for all the major Australian banks.

- eWAY at no time touches your funds; all monies are directly transferred from your credit card to the

merchant account held by Westlat Pty Ltd.

 

Delivery Policy

For Physical Goods

After ordering online, you will receive an email confirmation from eWAY containing your order details

(if you have provided your email address). We will normally confirm receipt of your order within a few

minutes of ordering. We will attempt to send your goods via courier or Australia post within 7 working days; however, if goods are unavailable delivery will take a little longer.

For Back order or Pre Order items we will email an Estimated delivery date within 5 working days

If you wish to query a delivery, please contact us at sales@topshotind.com.au

Refund & Returns Policy

If for any reason you are not completely satisfied with your purchase, we will give you a 30 Day

day money-back guarantee from the time you receive the goods. Please email us at sales@topshotind.com.au within that time if you are not satisfied with your purchase so that we can resolve any problems.

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or

if any attempt has been made to alter the product or if they have been dropped or broken. All products

must be returned in their original condition. All postage and insurance costs are to be paid by the

buyer. We recommend that you return the product via Registered post and that you pre pay all postage.

You assume any risk of lost, theft or damaged goods during transit therefore advise you take out

shipment registration of insurance with your postal carrier. Westlat Pty Ltd will not be responsible or

parcels lost or damaged in transit if you choose not to insure.

A restocking Fee of up to 25% or retail price will be charged for change of mind returns or incorrect orders 

For Special  or Custom Order items returns may not be accepted 

Please Contact deancrouch@westlat.com.au or call 1300 733 678 or 07 3142 4304 if you have any further inquiry regarding the policies of Westlat Pty Ltd and its subsidiary’s.